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How to Change your Organization's Security Administrator

Introduction:

Each organization in the OpenText Covisint system must have an administrator who is responsible for managing user access within the organization. From time to time administrators leave their companies without designating a new Security Administrator. Please follow this process when your organization's security administrator is no longer with the company or no longer has access to the OpenText Covisint system and cannot designate a new Security Administrator. 

Details: 

If the current security administrator is still with your company OR there is another security administrator at a parent organization who  is still with your company, he or she can designate a new administrator following these steps:

  • Navigate to the Administration Tools
  • Click Search > Search for Users
  • Find the new admin's profile and view it
  • Click the Modify Roles link on the new admin's profile page
  • Check the Security Administrator box and save changes

 

If the current security administrator is totally inaccessible (has left the company or is unreachable):

  • If the new administrator has a Covisint user ID:
    • Download the Security Administrator Change Form
    • Print and sign the security administrator change form
    • Have the change form signed by an executive of your company
    • Scan or photograph the form and send it to supplierportalsupport@opentext.com
  • If the new administrator does not have a Covisint user ID:
    • Register for an account on the Covisint platform. Be sure to register in the correct organization. The Covisint team will approve access.
    • Download the Security Administrator Change Form. 
    • Print and sign the security administrator change form
    • Have the change form signed by an executive of your company
    • Scan or photograph the form and send it to supplierportalsupport@opentext.com

Once the support team receives your Security Administrator Change Form, we will process it and respond within 2 business days via email.

NOTES:

  • You must fill out all required fields on the Security Administrator Change Form.
  • You must have an executive sign the form; OpenText Covisint will not accept the form if it is not signed by the new administrator's director/VP or Executive Officer.