Automotive Suppliers: Contacting the Correct Support Team

Before submitting a support request, please take a moment to ensure you're reaching out to the correct help desk. This will help you get a faster resolution for your issue.

When to Contact Your Customer (OEM) Helpdesk

• Microsoft 2-Step or Multifactor Authentication

• IMS7/RACF ID or other mainframe password or account issues

• Application errors within customer applications or systems

• How-to questions for customer applications

• Questions about customer documents

• EDI questions outside the Covisint VAN service (example: EDI visible in a customer's application)

To find contact information for your specific Customer (OEM) helpdesk, please refer to our knowledge base article.

When to Contact Your Security Administrator

• Login issues and Password Resets

• Onboarding or new account requests

• Requests for new applications, application roles or vendor codes

When to Contact the OpenText (Covisint) Helpdesk

• Account synchronization requests

• Admin Console help for Security Administrators

• Security administrator changes

• Onboarding and offboarding questions

• ASN Checker and Dimensional Validation support

• Covisint Connect and Supplier Connections issues

Taking a moment to review these guidelines before submitting your request will help ensure faster resolution of your issue, reduced need for ticket transfers, and a better overall support experience. Thank you for your cooperation in helping us serve you!

Need help determining the right support team? Please review our detailed knowledge base article for more information.