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Support Portal - How to Open a Support Request
Copy linkLink copied Telephone
Click the Contact Us menu to review a list of our local and international toll-free numbers.
Customers can open a support ticket via email by emailing the addresses below. You will receive a response with your ticket number, which can be used to track the status and progress of your support ticket.
| Product | |
| B2B Connect, Supplier Connection | cov-edisupport@opentext.com |
| ProviderLink, OpenText Core Secure Access / IAM | cov-iamsupport@opentext.com |
| Supplier Portal | supplierportalsupport@opentext.com |
Online Ticket
Customers and trading partners with Supplier Portal login credentials can log in to the Support Portal and submit tickets using the online web form. Click the My Tickets menu option under My Support Tickets to view a list of your tickets.
Note: To open a severity 1 or 2 incident, please open a support ticket, then follow up with a phone call to raise the priority.
Other OpenText Business Networks Support Contacts
For other Business Networks product support, click here to find appropriate contacts.