Introduction

This article applies to users or potential users in organizations with no valid Security Administrator.

Each organization in Active Access must have an administrator who is responsible for managing user access within the organization. From time to time administrators leave their companies without designating a new Security Administrator. Please follow this process when your organization's security administrator is no longer with the company or no longer has access to Active Access and cannot designate a new Security Administrator. 

Details

If the current security administrator is still with your company OR there is another security administrator at a parent organization who is still with your company, he or she can contact the OpenText Active Access support team for assistance in transferring the administrative responsibilities. 

If the current security administrator is totally inaccessible (has left the company or is unreachable):

• If the new administrator has an Active Access user ID:
  • Download the Security Administrator Change Form. 
  • Print and sign the security administrator change form
  • Have the change form signed by an executive of your company
  • Scan or photograph the form and send it to supplierportalsupport@opentext.com
• If the new administrator does not have an Active Access user ID:
  • Register for an account on the Active Access platform. Be sure to register in the correct organization. The OpenText Active Access support team will approve access.
  • Download the Security Administrator Change Form. 
  • Print and sign the security administrator change form
  • Have the change form signed by an executive of your company
  • Scan or photograph the form and send it to supplierportalsupport@opentext.com

Once the support team receives your Security Administrator Change Form, we will process it and respond within 2 business days via email.

NOTES:

• You must fill out all required fields on the Security Administrator Change Form.
• You must have an executive sign the form; OpenText will not accept the form if it is not signed by the new administrator's director/VP or Executive Officer.